After signing in to Finesse an agent is Not Ready and must change their status to Ready to receive calls.
Checked 2026-09-30
After you sign in, you can change your status to Ready to make yourself available for calls.
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- agent-desktop
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 - Cisco Finesse Desktop Interface — Cisco Systems · tier 2 current vendor documentation · Cisco Finesse Desktop Interface, agent state
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-finesse-initial-not-ready. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-finesse-initial-not-ready
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-finesse-initial-not-ready,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-finesse-initial-not-ready},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-finesse-initial-not-ready},
note = {Source note uccx-inbound-queue-setup-finesse-initial-not-ready, checked 2026-09-30}
}