Source note · Customizing the Finesse desktop layout in UCCX
The Unified CCX Finesse user guide tells agents that the functionality available on the desktop depends on what the administrator configured; for example, if no Wrap-Up Reasons are defined the agent cannot choose one.
Checked 2026-09-30
The functionality available to you depends on what your administrator has configured.
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Finesse agent desktop
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCX 15.0
- Checked
- 2026-09-30
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 - Cisco Finesse Desktop Interface — Cisco Systems · tier 2 current vendor documentation · Cisco Finesse Desktop Interface chapter (exact heading not returned)
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-user-depends-admin. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-user-depends-admin
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-user-depends-admin,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-user-depends-admin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-user-depends-admin},
note = {Source note uccx-finesse-desktop-setup-user-depends-admin, checked 2026-09-30}
}