Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision Unified CM for Unified CCX

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_provision-unified-cm-for-unified-ccx.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A device associated with a UCCX agent end user must also be associated with the UCCX RmCm provider application user in Unified CM. in context
• When Cisco Finesse is the agent desktop, Maximum Number of Calls must be set to 2 on all agent phones. in context
• A UCCX (IPCC) extension must not be assigned to more than one device, and two lines with the same extension in different partitions must not be configured on an agent phone. in context
• In the end user's Directory Number Associations, an agent phone with a single line should have the same extension selected as both the Primary Extension and the IPCC Extension. in context
• Agent users are created or modified in Unified CM Administration under User Management > End User. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision Unified CM for Unified CCX. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-provision-ucm

BibTeX

@misc{warmtransfer-cisco-uccx-1501-aog-provision-ucm,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision Unified CM for Unified CCX},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-provision-ucm},
  note   = {Cisco Systems, accessed 2026-09-30}
}