A UCCX (IPCC) extension must not be assigned to more than one device, and two lines with the same extension in different partitions must not be configured on an agent phone.
Checked 2026-09-30
Do not assign a Unified CCX extension to multiple devices
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- directory-number
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCX 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision Unified CM for Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision Unified CM for Unified CCX, agent phone restrictions
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ipcc-ext-one-device. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ipcc-ext-one-device
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-ipcc-ext-one-device,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ipcc-ext-one-device},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ipcc-ext-one-device},
note = {Source note uccx-inbound-queue-setup-ipcc-ext-one-device, checked 2026-09-30}
}