In the end user's Directory Number Associations, an agent phone with a single line should have the same extension selected as both the Primary Extension and the IPCC Extension.
Checked 2026-09-30
If you have a single line, be sure to select the same extension for both fields.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- end-user
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCX 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision Unified CM for Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision Unified CM for Unified CCX, Directory Number Associations
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ipcc-ext-single-line. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ipcc-ext-single-line
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-ipcc-ext-single-line,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ipcc-ext-single-line},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ipcc-ext-single-line},
note = {Source note uccx-inbound-queue-setup-ipcc-ext-single-line, checked 2026-09-30}
}