Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Management of Prompts, Grammars, Documents, and Custom Files

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_management-prompts-grammars-documents-customfiles.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Unified CCX prompts live in the Repository datastore in Java-locale language folders such as en_US, with a default folder for prompts common to all languages. in context
• Unified CCX server local prompt files are synchronized with the central repository at Engine startup and at run time when the Repository datastore is modified. in context
• The maximum Unified CCX 15.0 prompt upload size is 20 MB, whether a single file or a zip file. in context
• Unified CCX 15.0 prompt files must be .wav files with RIFF headers recorded at 8 kHz, 8-bit mono, using u-law or A-law to match the G.711 codec in use, and at least one byte in size. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Management of Prompts, Grammars, Documents, and Custom Files. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-prompts-grammars-docs

BibTeX

@misc{warmtransfer-cisco-uccx-1501-aog-prompts-grammars-docs,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Management of Prompts, Grammars, Documents, and Custom Files},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-prompts-grammars-docs},
  note   = {Cisco Systems, accessed 2026-10-02}
}