Source note · Troubleshooting Unified CCX scripts and call flows
Unified CCX 15.0 prompt files must be .wav files with RIFF headers recorded at 8 kHz, 8-bit mono, using u-law or A-law to match the G.711 codec in use, and at least one byte in size.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Prompt Management
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Management of Prompts, Grammars, Documents, and Custom Files — Cisco Systems · tier 2 current vendor documentation · Management of Prompts, Grammars, Documents, and Custom Files > prompt file format
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-prompt-wav-format. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-prompt-wav-format
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-prompt-wav-format,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-prompt-wav-format},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-prompt-wav-format},
note = {Source note uccx-script-troubleshooting-prompt-wav-format, checked 2026-10-02}
}