Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Unified Contact Center Enterprise Solution Design Considerations

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1501/rcct_m_ucce-solution-design-considerations_15_0.html

Published

2025-03-15

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An Agent PG connects to the Unified CM cluster through a single CTI Manager, so if that CTI Manager fails the PG cannot talk to the cluster; that is why Cisco designs Agent PGs as a redundant pair. in context
• Agent PG side A signs in to the primary CTI Manager and Agent PG side B signs in to the secondary CTI Manager on a different subscriber. in context
• Only one PG of the pair registers and monitors phones and CTI route points; the redundant PG runs in hot standby, signed in to its CTI Manager only to initialise the interface for failover. in context

Cite this source record

APA

WarmTransfer. (2025, March 15). Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Unified Contact Center Enterprise Solution Design Considerations. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-soldg-design-considerations

BibTeX

@misc{warmtransfer-cisco-ucce-1501-soldg-design-considerations,
  title  = {Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Unified Contact Center Enterprise Solution Design Considerations},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-soldg-design-considerations},
  note   = {Cisco Systems, accessed 2026-10-02}
}