An Agent PG connects to the Unified CM cluster through a single CTI Manager, so if that CTI Manager fails the PG cannot talk to the cluster; that is why Cisco designs Agent PGs as a redundant pair.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- jtapi-gateway
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Unified Contact Center Enterprise Solution Design Considerations — Cisco Systems · tier 2 current vendor documentation · Agent Peripheral Gateway Design Considerations
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pg-single-ctimgr. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pg-single-ctimgr
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-pg-single-ctimgr,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pg-single-ctimgr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pg-single-ctimgr},
note = {Source note ucce-peripheral-gateway-troubleshooting-pg-single-ctimgr, checked 2026-10-02}
}