Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Configuration Limits and Feature Availability for Reference Designs

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1501/rcct_m_configuration-limits-and-feature-availability-15-0.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The 15.0(1) reference designs support 10,000 precision routing attributes system-wide. in context
• The 15.0(1) reference designs support 4,000 configured precision queues per system (larger models qualify this by skill groups per system divided by agent PGs). in context
• The 15.0(1) reference designs support 10,000 precision queue steps system-wide. in context
• For configuration limits, each precision queue effectively has a weight of two skill groups. in context
• The maximum combined skill groups and precision queues per peripheral is 4,000 in each 15.0(1) agent reference design. in context
• A precision queue can have at most 10 steps. in context
• The 15.0(1) configuration limits table lists 10 as the limit for PQ terms per PQ. disputed in context
• A precision queue can reference at most 10 unique attributes. in context
• Because each precision queue counts as two skill groups toward limits while extra steps only count against the steps limits, widening one queue through more steps uses less skill-group capacity than separate queues per proficiency band. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Configuration Limits and Feature Availability for Reference Designs. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-soldg-config-limits

BibTeX

@misc{warmtransfer-cisco-ucce-1501-soldg-config-limits,
  title  = {Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Configuration Limits and Feature Availability for Reference Designs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-soldg-config-limits},
  note   = {Cisco Systems, accessed 2026-10-01}
}