Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Scripting Specifics in CCE Environment

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_scripting-and-media-routing-guide-for-cisco-unified-icm-contact-center-enterprise-release-15_0/scripting_specifics_in_cce_environment.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco instructs that Unified CCE routing scripts must not reference the default skill group. in context
• Cisco advises not to place LAA Select nodes before or after a Queue to Skill Group node for the same skill group. in context
• By default the Queue to Skill Group node selects agents using Longest Available Agent (LAA). in context
• The 15.0(1) Scripting Specifics chapter still states that Unified CCE relies on Unified IP IVR to queue the call while it waits for an agent, and that script execution ends when an agent becomes available or the caller disconnects. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Scripting Specifics in CCE Environment. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-smrg-scripting-specifics-cce

BibTeX

@misc{warmtransfer-cisco-ucce-1501-smrg-scripting-specifics-cce,
  title  = {Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Scripting Specifics in CCE Environment},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-smrg-scripting-specifics-cce},
  note   = {Cisco Systems, accessed 2026-10-02}
}