Source note · Troubleshooting UCCE calls that do not route to agents
The 15.0(1) Scripting Specifics chapter still states that Unified CCE relies on Unified IP IVR to queue the call while it waits for an agent, and that script execution ends when an agent becomes available or the caller disconnects.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Queuing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Scripting Specifics in CCE Environment — Cisco Systems · tier 2 current vendor documentation · Scripting Specifics in CCE Environment - queuing to agents
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-smrg-ipivr-wording. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-smrg-ipivr-wording
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-smrg-ipivr-wording,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-smrg-ipivr-wording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-smrg-ipivr-wording},
note = {Source note ucce-calls-not-routing-troubleshooting-smrg-ipivr-wording, checked 2026-10-02}
}