Source note · Troubleshooting UCCE calls that do not route to agents
By default the Queue to Skill Group node selects agents using Longest Available Agent (LAA).
Checked 2026-10-02
By default, the Queue to Skill Group node uses LAA for agent selection.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Script nodes
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Scripting Specifics in CCE Environment — Cisco Systems · tier 2 current vendor documentation · Scripting Specifics in CCE Environment - Queue to Skill Group / agent selection
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-qtsg-laa-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-qtsg-laa-default
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-qtsg-laa-default,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-qtsg-laa-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-qtsg-laa-default},
note = {Source note ucce-calls-not-routing-troubleshooting-qtsg-laa-default, checked 2026-10-02}
}