Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Script Administration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_scripting-and-media-routing-guide-for-cisco-unified-icm-contact-center-enterprise-release-15_0/script_administration.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Script Editor Check Routes utility validates that routes referenced in scripts have valid labels for the routing clients and dialed numbers. in context
• A script can have at most 900 script meters; beyond that some real-time monitors stop working. in context
• In Script Editor monitor mode, labels on each connection show the number and percentage of route requests that passed through it during the monitoring period. in context
• Script Editor monitor statistics refresh automatically about every 15 seconds. in context
• Only one version of a given routing script can be active at a time; a version is activated via the auto-activate preference, the Make Active Version command or Script Explorer. in context
• Router Log Viewer is started from the Administration & Data Server program group; its upper pane shows routing details (time, dialed number, ANI, caller-entered digits, returned label) and its lower pane shows errors encountered while routing. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Script Administration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-smrg-script-administration

BibTeX

@misc{warmtransfer-cisco-ucce-1501-smrg-script-administration,
  title  = {Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Script Administration},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-smrg-script-administration},
  note   = {Cisco Systems, accessed 2026-10-02}
}