Source note · Troubleshooting UCCE calls that do not route to agents
Only one version of a given routing script can be active at a time; a version is activated via the auto-activate preference, the Make Active Version command or Script Explorer.
Checked 2026-10-02
Only one version of a particular script can be active at one time.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Script Editor
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Script Administration — Cisco Systems · tier 2 current vendor documentation · Script Administration - script versions / active version
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-one-active-version. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-one-active-version
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-one-active-version,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-one-active-version},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-one-active-version},
note = {Source note ucce-calls-not-routing-troubleshooting-one-active-version, checked 2026-10-02}
}