Source note · Troubleshooting UCCE calls that do not route to agents
Router Log Viewer is started from the Administration & Data Server program group; its upper pane shows routing details (time, dialed number, ANI, caller-entered digits, returned label) and its lower pane shows errors encountered while routing.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router Log Viewer
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Script Administration — Cisco Systems · tier 2 current vendor documentation · Script Administration - Router Log Viewer
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rlv-routes-and-errors. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rlv-routes-and-errors
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rlv-routes-and-errors,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rlv-routes-and-errors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rlv-routes-and-errors},
note = {Source note ucce-calls-not-routing-troubleshooting-rlv-routes-and-errors, checked 2026-10-02}
}