Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1) - All Fields Historical Reports

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_cisco-unified-contact-center-enterprise-reporting-user-guide-release1501/ucce_b_cisco-unified-contact-center-enterprise-1261_chapter_01001.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Agent Precision Queue Historical All Fields report reviews call outcomes and agent state percentages per precision queue and draws on Agent_Skill_Group_Interval and Precision_Queue among other views. in context
• The 15.0(1) historical templates for precision queues include Agent Precision Queue Historical All Fields, Precision Queue Abandon Answer Distribution Historical, Precision Queue Efficiency and Precision Queue Interval All Fields. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1) - All Fields Historical Reports. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-reporting-hist-all-fields

BibTeX

@misc{warmtransfer-cisco-ucce-1501-reporting-hist-all-fields,
  title  = {Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1) - All Fields Historical Reports},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-reporting-hist-all-fields},
  note   = {Cisco Systems, accessed 2026-10-01}
}