The Agent Precision Queue Historical All Fields report reviews call outcomes and agent state percentages per precision queue and draws on Agent_Skill_Group_Interval and Precision_Queue among other views.
Checked 2026-10-01
Use this report to review the outcome of calls by Precision Queue and agent state percentages per Precision Queue.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- reporting
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1) - All Fields Historical Reports — Cisco Systems · tier 2 current vendor documentation · All Fields Historical Reports, Agent Precision Queue Historical All Fields
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-rpt-agent-pq-hist. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-rpt-agent-pq-hist
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-rpt-agent-pq-hist,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-rpt-agent-pq-hist},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-rpt-agent-pq-hist},
note = {Source note ucce-precision-routing-setup-rpt-agent-pq-hist, checked 2026-10-01}
}