Configure Webex AI Agent for CCE

Publisher

Cisco Systems, Inc. (cisco.com)

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/225132-configure-cisco-webex-ai-agent-for-cce.html

Published

2026-07-17

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• In Contact Center Enterprise, Webex AI Agent is not a new flow element: it is invoked through the existing Virtual Agent Voice element in CVP Call Studio, which exposes a Webex AI Agent Type property set to Scripted or Autonomous. fact in context
• Cisco's July 2026 tech note gives a full step-by-step configuration of the Virtual Agent Voice element's Webex AI Agent Type property for autonomous agents as well as scripted ones. disputed in context

Cite this source record

APA

WarmTransfer. (2026, July 17). Configure Webex AI Agent for CCE. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-225132-configure-webex-ai-agent-cce

BibTeX

@misc{warmtransfer-cisco-technote-225132-configure-webex-ai-agent-cce,
  title  = {Configure Webex AI Agent for CCE},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-225132-configure-webex-ai-agent-cce},
  note   = {Cisco Systems, Inc. (cisco.com), accessed 2026-09-04}
}