Source note · Webex AI Agent Studio scripted and autonomous agents
In Contact Center Enterprise, Webex AI Agent is not a new flow element: it is invoked through the existing Virtual Agent Voice element in CVP Call Studio, which exposes a Webex AI Agent Type property set to Scripted or Autonomous.
Checked 2026-09-04
Add the AI agent details. For the Webex AI Agent Type, select Scripted. Once selected, the Bot ID field appears.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Webex AI Agent Studio
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Configure Webex AI Agent for CCE — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Configure CVP Call Studio Application, Scripted AI Agent, steps 3 to 7
Cite this note
APA
WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-cce-invoked-through-vav-element. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-cce-invoked-through-vav-element
BibTeX
@misc{warmtransfer-claim-wxcc-aas-cce-invoked-through-vav-element,
title = {Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-cce-invoked-through-vav-element},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-aas-cce-invoked-through-vav-element},
note = {Source note wxcc-aas-cce-invoked-through-vav-element, checked 2026-09-04}
}