Configure and Troubleshoot RONA with CCE CVP

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/220673-configure-and-troubleshoot-rona-with-cce.html

Published

2023-03-01

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In a requery script the RequeryStatus variable is tested; a value greater than zero indicates the call is a requery. in context
• When CVP's RNA timeout expires, CVP sends the router an EventReport of No Answer, which triggers a requery if target requery is enabled on the Queue to Skill Group node. in context
• CVP's RNA timeout is set per pattern in OAMP under System > Dialed Number Pattern and must be longer than the Agent Desk Settings RONA timer. in context

Cite this source record

APA

WarmTransfer. (2023, March 1). Configure and Troubleshoot RONA with CCE CVP. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-220673-rona-cce-cvp

BibTeX

@misc{warmtransfer-cisco-technote-220673-rona-cce-cvp,
  title  = {Configure and Troubleshoot RONA with CCE CVP},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-220673-rona-cce-cvp},
  note   = {Cisco Systems, accessed 2026-10-02}
}