When CVP's RNA timeout expires, CVP sends the router an EventReport of No Answer, which triggers a requery if target requery is enabled on the Queue to Skill Group node.

Checked 2026-10-02

Vendor
Cisco
Product
Unified CVP
Subsystem
RONA / router requery
Deployment
on-premises
Region
not restricted
Release range
CVP 12.6 and UCCE 12.6
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rna-requery-event. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rna-requery-event

BibTeX

@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-rna-requery-event,
  title  = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rna-requery-event},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rna-requery-event},
  note   = {Source note cvp-call-failures-troubleshooting-rna-requery-event, checked 2026-10-02}
}

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