Source note · Troubleshooting UCCE and CVP call failures
CVP's RNA timeout is set per pattern in OAMP under System > Dialed Number Pattern and must be longer than the Agent Desk Settings RONA timer.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified CVP
- Subsystem
- RONA
- Deployment
- on-premises
- Region
- not restricted
- Release range
- CVP 12.6 and UCCE 12.6
- Checked
- 2026-10-02
Sources
- Configure and Troubleshoot RONA with CCE CVP — Cisco Systems · tier 2 current vendor documentation · Configure - CVP RNA timeout
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rna-timeout-location. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rna-timeout-location
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-rna-timeout-location,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rna-timeout-location},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rna-timeout-location},
note = {Source note cvp-call-failures-troubleshooting-rna-timeout-location, checked 2026-10-02}
}