Troubleshoot Not Available Failover Status Error on CUAC Advanced

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-attendant-console-advanced/217618-resolve-the-not-available-failover-statu.html

Published

2022-01-07

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• CUAC Advanced Publisher and Subscriber use Apache ActiveMQ to exchange state and detect failure. Both nodes host a BLF server and a presence server component. in context
• When CUAC Advanced shows a 'Not Available' failover status, Cisco's fix is to stop the CUAC-A services and ActiveMQ on both nodes, rename the ActiveMQ kahadb data folder, and restart ActiveMQ and then the CUAC-A services. in context
• A resilient CUAC Advanced deployment is an active/passive pair. The Publisher handles normal operation and configuration. The Subscriber receives real-time database replication, and configuration changes cannot be made on it. in context

Cite this source record

APA

WarmTransfer. (2022, January 7). Troubleshoot Not Available Failover Status Error on CUAC Advanced. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-217618-cuaca-failover-status

BibTeX

@misc{warmtransfer-cisco-technote-217618-cuaca-failover-status,
  title  = {Troubleshoot Not Available Failover Status Error on CUAC Advanced},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-217618-cuaca-failover-status},
  note   = {Cisco Systems, accessed 2026-09-25}
}