Troubleshoot Extended WrapUp Timer on Agent Desktop in WxCC

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/217461-troubleshoot-extended-wrapup-timer-on-ag.html

Published

2021-10-16

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Clock drift between the agent's machine and network time adds to the displayed wrap-up duration, and the fix is to sync the client machine to network time. in context
• The 2021 tech note places the auto wrap-up timeout in the Agent Profile setting Auto Wrap Up With Timeout. in context
• The tech note's 45-second auto wrap-up example is below the current tenant Auto Wrapup Interval minimum of 60,000 ms, so its configuration surface probably predates the current Control Hub setting. inferred in context

Cite this source record

APA

WarmTransfer. (2021, October 16). Troubleshoot Extended WrapUp Timer on Agent Desktop in WxCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-217461-wxcc-extended-wrapup-timer

BibTeX

@misc{warmtransfer-cisco-technote-217461-wxcc-extended-wrapup-timer,
  title  = {Troubleshoot Extended WrapUp Timer on Agent Desktop in WxCC},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-217461-wxcc-extended-wrapup-timer},
  note   = {Cisco Systems, accessed 2026-10-02}
}