Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Clock drift between the agent's machine and network time adds to the displayed wrap-up duration, and the fix is to sync the client machine to network time.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- WxCC 2.0, 2021 tech note
- Checked
- 2026-10-02
Sources
- Troubleshoot Extended WrapUp Timer on Agent Desktop in WxCC — Cisco Systems · tier 2 current vendor documentation · sections Problem and Solution
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-ntp-drift-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-ntp-drift-wrapup
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-ntp-drift-wrapup,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-ntp-drift-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-ntp-drift-wrapup},
note = {Source note wxcc-agent-state-troubleshooting-ntp-drift-wrapup, checked 2026-10-02}
}