Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The tech note's 45-second auto wrap-up example is below the current tenant Auto Wrapup Interval minimum of 60,000 ms, so its configuration surface probably predates the current Control Hub setting.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- comparison of 2021 note against 2026 settings
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Troubleshoot Extended WrapUp Timer on Agent Desktop in WxCC — Cisco Systems · tier 2 current vendor documentation · section Problem (45 s example) compared with cisco-help-nu0du4c-wxcc-desktop-settings Auto Wrapup Interval
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-45s-vintage. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-45s-vintage
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-wrapup-45s-vintage,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-45s-vintage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-45s-vintage},
note = {Source note wxcc-agent-state-troubleshooting-wrapup-45s-vintage, checked 2026-10-02}
}