Troubleshoot PQ Agent Availability and Attribute Priority

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/215397-troubleshoot-pq-agent-availability-and-a.html

Published

2020-04-24

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's PQ tech note says the PQTree tool shows only logged-in agents and should be used when the system is not under call load. in context
• The rttest dump_pq command shows agent-to-step and agent-to-precision-queue associations, with options /pq, /step, /agentpq and /agentstep. in context
• The rttest dump_queue command with /pqstep shows calls queued on a precision queue step with timestamps and priority, and dqs gives a queue summary by domain and call type. in context

Cite this source record

APA

WarmTransfer. (2020, April 24). Troubleshoot PQ Agent Availability and Attribute Priority. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-215397-pq-agent-availability

BibTeX

@misc{warmtransfer-cisco-technote-215397-pq-agent-availability,
  title  = {Troubleshoot PQ Agent Availability and Attribute Priority},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-215397-pq-agent-availability},
  note   = {Cisco Systems, accessed 2026-10-02}
}