Source note · Troubleshooting UCCE calls that do not route to agents
The rttest dump_queue command with /pqstep shows calls queued on a precision queue step with timestamps and priority, and dqs gives a queue summary by domain and call type.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- rttest
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not stated in source; tech note dated 2020-04-24
- Checked
- 2026-10-02
Sources
- Troubleshoot PQ Agent Availability and Attribute Priority — Cisco Systems · tier 2 current vendor documentation · RTTest diagnostic commands - dump_queue and dqs
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rttest-dump-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rttest-dump-queue
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rttest-dump-queue,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rttest-dump-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rttest-dump-queue},
note = {Source note ucce-calls-not-routing-troubleshooting-rttest-dump-queue, checked 2026-10-02}
}