Source note · Troubleshooting UCCE calls that do not route to agents
Cisco's PQ tech note says the PQTree tool shows only logged-in agents and should be used when the system is not under call load.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Precision routing diagnostics
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not stated in source; tech note dated 2020-04-24
- Checked
- 2026-10-02
Sources
- Troubleshoot PQ Agent Availability and Attribute Priority — Cisco Systems · tier 2 current vendor documentation · Limitations / PQTree
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pqtree-logged-in-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pqtree-logged-in-only
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-pqtree-logged-in-only,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pqtree-logged-in-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pqtree-logged-in-only},
note = {Source note ucce-calls-not-routing-troubleshooting-pqtree-logged-in-only, checked 2026-10-02}
}