Webex Contact Center Data Collection for Technical Assistance Center (TAC)

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/customer-journey-platform/214399-cisco-customer-journey-platform-cjp-da.html

Published

2021-03-04

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Cisco technical assistance document titled Webex Contact Center Data Collection for Technical Assistance Center describes predecessor generation components throughout while its title breadcrumb and applicability footer all say Webex Contact Center. in context
• The 2 numeric values in the 2021 technical assistance document a 24 hour window for call quality metrics and a 120 second logout apply to the predecessor generation the document actually describes rather than to Webex Contact Center as it exists today. inferred in context
• A Cisco technical assistance document dated March 2021 is the only source read in this tranche that states the former Customer Journey Platform name outright. in context
• Console logs for TAC are collected by reproducing the issue with developer tools open and saving the Console output as a text file. in context
• Before collecting browser logs for TAC, Cisco asks for timestamps to be enabled in developer tools so client and server events can be aligned. in context
• Cisco's TAC data-collection note says to capture HAR logs from the Network tab with recording on and Preserve log checked, reproduce the issue, then save as HAR with content. in context

Cite this source record

APA

WarmTransfer. (2021, March 4). Webex Contact Center Data Collection for Technical Assistance Center (TAC). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-214399-cjp-tac-data-collection

BibTeX

@misc{warmtransfer-cisco-technote-214399-cjp-tac-data-collection,
  title  = {Webex Contact Center Data Collection for Technical Assistance Center (TAC)},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-214399-cjp-tac-data-collection},
  note   = {Cisco Systems, Inc., accessed 2026-09-05}
}