The 2 numeric values in the 2021 technical assistance document a 24 hour window for call quality metrics and a 120 second logout apply to the predecessor generation the document actually describes rather than to Webex Contact Center as it exists today.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- platform-history
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Webex Contact Center Data Collection for Technical Assistance Center (TAC) — Cisco Systems, Inc. · tier 4 archived vendor documentation · data collection procedure
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center platform generations and predecessors: source note ccgen-tac-note-numbers-are-scoped. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccgen-tac-note-numbers-are-scoped
BibTeX
@misc{warmtransfer-claim-ccgen-tac-note-numbers-are-scoped,
title = {Webex Contact Center platform generations and predecessors: source note ccgen-tac-note-numbers-are-scoped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccgen-tac-note-numbers-are-scoped},
note = {Source note ccgen-tac-note-numbers-are-scoped, checked 2026-09-05}
}