Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
Cisco's TAC data-collection note says to capture HAR logs from the Network tab with recording on and Preserve log checked, reproduce the issue, then save as HAR with content.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-logs
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as printed 2021-03-04
- Checked
- 2026-10-02
Sources
- Webex Contact Center Data Collection for Technical Assistance Center (TAC) — Cisco Systems, Inc. · tier 4 archived vendor documentation · Collect Hyper Text Transfer Protocol Archive format (HAR) Logs
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-har-preserve-log. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-har-preserve-log
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-har-preserve-log,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-har-preserve-log},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-har-preserve-log},
note = {Source note wxcc-desktop-connectivity-troubleshooting-har-preserve-log, checked 2026-10-02}
}