Troubleshoot CVP Courtesy Callback (CCB) Gateway Capacity Validation Failure

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal/211537-Troubleshoot-CVP-Courtesy-Callback-CCB.html

Published

2017-12-20

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Gateway capacity validation fails when the callbacks counted for that gateway (pending, in progress or tentative, plus completed and connected in Callback_Current) reach the ccb trunks value. in context
• When gateway capacity is exceeded the caller is not offered a callback and goes straight to queue whatever the EWT, logging Validate result none with the EXCEED_CAPACITY_GW bit set. in context

Cite this source record

APA

WarmTransfer. (2017, December 20). Troubleshoot CVP Courtesy Callback (CCB) Gateway Capacity Validation Failure. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-211537-ccb-gw-capacity

BibTeX

@misc{warmtransfer-cisco-technote-211537-ccb-gw-capacity,
  title  = {Troubleshoot CVP Courtesy Callback (CCB) Gateway Capacity Validation Failure},
  author = {{WarmTransfer}},
  year   = {2017},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-211537-ccb-gw-capacity},
  note   = {Cisco Systems, accessed 2026-10-01}
}