Source note · Setting up courtesy callback in Unified CVP
When gateway capacity is exceeded the caller is not offered a callback and goes straight to queue whatever the EWT, logging Validate result none with the EXCEED_CAPACITY_GW bit set.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- courtesy-callback
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote 2017; not re-verified for 15.0(1)
- Checked
- 2026-10-01
Sources
- Troubleshoot CVP Courtesy Callback (CCB) Gateway Capacity Validation Failure — Cisco Systems · tier 2 current vendor documentation · Problem; Log messages
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-gw-capacity-no-offer. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-gw-capacity-no-offer
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-gw-capacity-no-offer,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-gw-capacity-no-offer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-gw-capacity-no-offer},
note = {Source note cvp-courtesy-callback-setup-gw-capacity-no-offer, checked 2026-10-01}
}