Source note · Setting up courtesy callback in Unified CVP
Gateway capacity validation fails when the callbacks counted for that gateway (pending, in progress or tentative, plus completed and connected in Callback_Current) reach the ccb trunks value.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- courtesy-callback
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote 2017; not re-verified for 15.0(1)
- Checked
- 2026-10-01
Sources
- Troubleshoot CVP Courtesy Callback (CCB) Gateway Capacity Validation Failure — Cisco Systems · tier 2 current vendor documentation · Problem; How gateway capacity is validated
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-gw-capacity-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-gw-capacity-formula
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-gw-capacity-formula,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-gw-capacity-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-gw-capacity-formula},
note = {Source note cvp-courtesy-callback-setup-gw-capacity-formula, checked 2026-10-01}
}