Troubleshoot ICM with ProcMon Utility Commands for PG Processes

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/200865-Troubleshoot-ICM-Using-ProcMon-Utility-C.html

Published

2018-08-24

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In procmon attached to the CTI Server (ctisvr), clients lists all connected CTI clients and dclient shows a client's connection status, IP address and port. in context
• In procmon attached to the PIM, the dperiph command shows the PIM status and how long it has been in its current state. in context
• In procmon attached to the JTAPI Gateway, jli lists every monitored device and its registration state, and jdi dumps one device's details. in context
• In procmon attached to the JTAPI Gateway, jtapiver reports the JTAPI client version and jrever reports the JRE version. in context
• In procmon attached to the PIM, la lists configured agents with their current status and lc lists the active calls on the PIM. in context

Cite this source record

APA

WarmTransfer. (2018, August 24). Troubleshoot ICM with ProcMon Utility Commands for PG Processes. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-200865-procmon-pg-processes

BibTeX

@misc{warmtransfer-cisco-technote-200865-procmon-pg-processes,
  title  = {Troubleshoot ICM with ProcMon Utility Commands for PG Processes},
  author = {{WarmTransfer}},
  year   = {2018},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-200865-procmon-pg-processes},
  note   = {Cisco Systems, accessed 2026-10-02}
}