In procmon attached to the PIM, la lists configured agents with their current status and lc lists the active calls on the PIM.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- pim
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote dated 2018-08-24
- Checked
- 2026-10-02
Sources
- Troubleshoot ICM with ProcMon Utility Commands for PG Processes — Cisco Systems · tier 2 current vendor documentation · Agent Peripheral Interface Manager
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-procmon-pim-la. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-procmon-pim-la
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-procmon-pim-la,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-procmon-pim-la},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-procmon-pim-la},
note = {Source note ucce-peripheral-gateway-troubleshooting-procmon-pim-la, checked 2026-10-02}
}