Collect Trace Data from a CUCM Cluster

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200787-How-to-Collect-Traces-for-CUCM-9-x-10-x.html

Published

2024-08-22

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the default CallManager trace configuration the filters left disabled are Miscellaneous, SoftKey, Route or Hunt List, All GateWay, SCCP Keep Alive, SpeedDial and SIP Keep Alive (REGISTER Refresh) trace; the other filters are enabled. in context
• In CUCM 9.x and later the default Debug Trace Level for the Cisco CallManager service is Detailed. in context
• In RTMT, SDL traces are collected via System > Tools > Trace & Log Central and double-clicking Collect Files, which opens the Trace Collection wizard. in context
• Cisco's collection procedure selects Cisco CallManager and Cisco CTIManager on all servers, plus Event Viewer-Application Log and Event Viewer-System Log. in context
• From CUCM 9.x onward, Cisco CallManager traces are written as a single interleaved set of SDL* files rather than separate SDL* and ccm* file sets. in context
• RTMT writes TraceCollectionResult*.xml files that state which files were successfully downloaded from each server. in context
• CallManager trace settings are configured in Cisco Unified Serviceability under Trace > Configuration by selecting the server, the CM Services service group and the Cisco CallManager service. in context

Cite this source record

APA

WarmTransfer. (2024, August 22). Collect Trace Data from a CUCM Cluster. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-200787-collect-cucm-traces

BibTeX

@misc{warmtransfer-cisco-technote-200787-collect-cucm-traces,
  title  = {Collect Trace Data from a CUCM Cluster},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-200787-collect-cucm-traces},
  note   = {Cisco Systems, accessed 2026-09-22}
}