Cisco's procedure collects Cisco CallManager (and CTIManager) traces in RTMT under System > Tools > Trace & Log Central > Collect Files, from all cluster nodes.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- traces
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 9.x and later
- Checked
- 2026-09-30
Sources
- Collect Trace Data from a CUCM Cluster — Cisco Systems · tier 2 current vendor documentation · Collect traces with RTMT
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Unified CM call routing failures and reorder tone: source note cucm-call-routing-failures-trace-rtmt-collect. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-call-routing-failures-trace-rtmt-collect
BibTeX
@misc{warmtransfer-claim-cucm-call-routing-failures-trace-rtmt-collect,
title = {Troubleshooting Unified CM call routing failures and reorder tone: source note cucm-call-routing-failures-trace-rtmt-collect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-call-routing-failures-trace-rtmt-collect},
note = {Source note cucm-call-routing-failures-trace-rtmt-collect, checked 2026-09-30}
}