Troubleshoot unregistered CTI ports after upgrade to CUAC 10.5 or Re-install of TSP

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-attendant-console-advanced/200118-Troubleshoot-unregistered-CTI-ports-afte.html

Published

2015-09-08

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• CUAC Advanced connects to UCM with a UCM application user whose credentials go into both CUAC and the TSP configuration. Cisco's third fix recreates that application user and updates both places. in context
• A second Cisco fix for unregistered CUAC CTI ports is to delete the synced CTI ports in UCM, re-run CUAC to UCM synchronisation, and check the sync report. in context
• Cisco's fix for CUAC CTI ports stuck in an unknown or none state after an upgrade includes checking that the installed Cisco TSP version matches the UCM version, reinstalling the TSP if it does not, and restarting the CUAC server. in context

Cite this source record

APA

WarmTransfer. (2015, September 8). Troubleshoot unregistered CTI ports after upgrade to CUAC 10.5 or Re-install of TSP. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-200118-cuac-unregistered-cti-ports

BibTeX

@misc{warmtransfer-cisco-technote-200118-cuac-unregistered-cti-ports,
  title  = {Troubleshoot unregistered CTI ports after upgrade to CUAC 10.5 or Re-install of TSP},
  author = {{WarmTransfer}},
  year   = {2015},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-200118-cuac-unregistered-cti-ports},
  note   = {Cisco Systems, accessed 2026-09-25}
}