Source note · Cisco Unified Attendant Console
Cisco's fix for CUAC CTI ports stuck in an unknown or none state after an upgrade includes checking that the installed Cisco TSP version matches the UCM version, reinstalling the TSP if it does not, and restarting the CUAC server.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Cisco Unified Attendant Console Advanced
- Subsystem
- cti
- Deployment
- on-premises
- Region
- not restricted
- Release range
- observed on upgrade to 10.5.2; general practice not version-bound in source
- Checked
- 2026-09-25
Sources
- Troubleshoot unregistered CTI ports after upgrade to CUAC 10.5 or Re-install of TSP — Cisco Systems · tier 2 current vendor documentation · Section 'Solution 1'
Cite this note
APA
WarmTransfer. (2026, September 25). Cisco Unified Attendant Console: source note cisco-attendant-console-cti-tsp-version-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-attendant-console-cti-tsp-version-match
BibTeX
@misc{warmtransfer-claim-cisco-attendant-console-cti-tsp-version-match,
title = {Cisco Unified Attendant Console: source note cisco-attendant-console-cti-tsp-version-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-attendant-console-cti-tsp-version-match},
note = {Source note cisco-attendant-console-cti-tsp-version-match, checked 2026-09-25}
}