Cisco Packaged Contact Center Enterprise Features Guide Release 15.0(1) - Webex AI Agent

Publisher

Cisco Systems, Inc. (cisco.com)

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_15_0_1/maintenance/guide/pcce_b_1501_features-guide/pcce_m_1501-webex-ai-agent.html

Published

2026-07-31

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• An autonomous AI agent generates conversational responses to a customer query dynamically by using a large language model, rather than following a predefined intent tree. fact in context
• Cisco's Packaged CCE features guide lists EU AI Act compliance as a capability of both the scripted and the autonomous AI agent, describing it only as supporting transparency, governance and regulatory expectations without naming any specific obligation. fact in context
• A scripted AI agent is rule-based: it uses a predefined set of rules, natural language understanding frameworks and classical machine learning models to generate responses, so the developer defines the response used for a given customer query. fact in context
• The Virtual Agent Voice framework in Packaged CCE supports both G.711 mu-law and G.711 A-law codecs, but A-law is not supported for Google Dialogflow CX via Cloud, which shows Dialogflow CX remains a separate connector alongside Webex AI Agent rather than being replaced by it. fact in context

Cite this source record

APA

WarmTransfer. (2026, July 31). Cisco Packaged Contact Center Enterprise Features Guide Release 15.0(1) - Webex AI Agent. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-pcce-1501-webex-ai-agent-features-guide

BibTeX

@misc{warmtransfer-cisco-pcce-1501-webex-ai-agent-features-guide,
  title  = {Cisco Packaged Contact Center Enterprise Features Guide Release 15.0(1) - Webex AI Agent},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-pcce-1501-webex-ai-agent-features-guide},
  note   = {Cisco Systems, Inc. (cisco.com), accessed 2026-09-04}
}