Claim record · Webex AI Agent Studio scripted and autonomous agents
The Virtual Agent Voice framework in Packaged CCE supports both G.711 mu-law and G.711 A-law codecs, but A-law is not supported for Google Dialogflow CX via Cloud, which shows Dialogflow CX remains a separate connector alongside Webex AI Agent rather than being replaced by it.
fact · verified 2026-09-04
Virtual Agent Voice (VAV) supports both G.711 u-law and G.711 A-law codecs. However, A-law codec is not supported for Google Dialogflow CX (DFCX) via Cloud.
- Vendor
- Cisco
- Product
- Cisco Packaged Contact Center Enterprise
- Subsystem
- Webex AI Agent Studio
- Deployment
- packaged-cce
- Region
- not restricted
- Release range
- 15.0(1)
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Cisco Packaged Contact Center Enterprise Features Guide Release 15.0(1) - Webex AI Agent — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Feature Overview, note on codec support
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: claim wxcc-aas-vav-coexists-with-dialogflow-cx. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-vav-coexists-with-dialogflow-cx
BibTeX
@misc{warmtransfer-claim-wxcc-aas-vav-coexists-with-dialogflow-cx,
title = {Webex AI Agent Studio scripted and autonomous agents: claim wxcc-aas-vav-coexists-with-dialogflow-cx},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-aas-vav-coexists-with-dialogflow-cx},
note = {Claim wxcc-aas-vav-coexists-with-dialogflow-cx, verified 2026-09-04}
}