Manage and Monitor Interactions

Publisher

Cisco

URL

https://help.webex.com/article/xceh0k

Published

2026-09-01

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A supervisor can barge in only after successfully starting to listen to the call, and barging in turns on the microphone and makes the supervisor a participant. in context
• A supervisor must finish monitoring a call before signing out of Supervisor Desktop. in context
• If the monitored agent transfers the call to a different team or queue, the monitoring session ends and an error is displayed. in context
• A supervisor can monitor only one agent at a time, and the Listen button is disabled when another supervisor is already monitoring that agent. in context

Cite this source record

APA

WarmTransfer. (2026, September 1). Manage and Monitor Interactions. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-xceh0k-wxcc-manage-monitor-interactions-c

BibTeX

@misc{warmtransfer-cisco-help-xceh0k-wxcc-manage-monitor-interactions-c,
  title  = {Manage and Monitor Interactions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-xceh0k-wxcc-manage-monitor-interactions-c},
  note   = {Cisco, accessed 2026-09-30}
}