Source note · Setting up supervisors in Webex Contact Center
A supervisor can monitor only one agent at a time, and the Listen button is disabled when another supervisor is already monitoring that agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage and Monitor Interactions — Cisco · tier 2 current vendor documentation · Monitor interactions - limitations
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-monitor-one-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-monitor-one-agent
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-monitor-one-agent,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-monitor-one-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-monitor-one-agent},
note = {Source note wxcc-supervisor-setup-monitor-one-agent, checked 2026-09-30}
}