Configure agent notification tone for supervisor functions

Publisher

Cisco

URL

https://help.webex.com/en-us/article/wiy6t/Configure-agent-notification-tone-for-supervisor-functions

Published

2025-05-15

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Org-wide agent notification tones are set in Control Hub under Services > Calling > Service Settings > Notification tones for agents, with separate options for Monitoring, Supervisor Barge in and Coaching. in context
• Each call queue or Customer Assist queue uses the organization's default notification tone settings unless the admin selects Define custom notification settings under Overview > General settings. in context
• In Webex Calling the supervisor barge-in notification tone is separate from the regular barge-in tone; enabling only the regular tone plays nothing when a supervisor barges into a queue call. in context
• Webex Calling has separate org-level and queue-level settings that play a tone to the agent when a supervisor monitors, coaches or barges in. in context

Cite this source record

APA

WarmTransfer. (2025, May 15). Configure agent notification tone for supervisor functions. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-wiy6t-agent-notification-tone

BibTeX

@misc{warmtransfer-cisco-help-wiy6t-agent-notification-tone,
  title  = {Configure agent notification tone for supervisor functions},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-wiy6t-agent-notification-tone},
  note   = {Cisco, accessed 2026-10-01}
}