Webex Calling has separate org-level and queue-level settings that play a tone to the agent when a supervisor monitors, coaches or barges in.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Call queue supervisor notification tones
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure agent notification tone for supervisor functions — Cisco · tier 2 current vendor documentation · Configure agent notification tone for supervisor functions: configuration steps
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-calling-tones. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-calling-tones
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-calling-tones,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-calling-tones},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-calling-tones},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-calling-tones, checked 2026-10-02}
}