In Webex Calling the supervisor barge-in notification tone is separate from the regular barge-in tone; enabling only the regular tone plays nothing when a supervisor barges into a queue call.
Checked 2026-10-02
Even if you enable the regular barge-in tone for a supervisor, the agent doesn't hear a notification tone when a supervisor barges in on their queue call
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Call queue supervisor notification tones
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure agent notification tone for supervisor functions — Cisco · tier 2 current vendor documentation · Configure agent notification tone for supervisor functions: note on regular barge-in tone
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-calling-barge-tone. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-calling-barge-tone
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-calling-barge-tone,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-calling-barge-tone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-calling-barge-tone},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-calling-barge-tone, checked 2026-10-02}
}