Manage Retention and Purge Recordings and Transcripts in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/uimme

Published

2026-06-04

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco warns that a retention period of 180 days or less may affect the performance and availability of some AI-driven features. in context
• New organizations get a default recording and transcript retention period of 1095 days. in context
• For existing organizations, recordings are kept indefinitely until an administrator configures a retention period. in context
• Recording retention is set in Control Hub (admin.webex.com) under the organization's Retention policies settings. in context
• Recordings and transcripts past their retention period are deleted automatically, oldest first, but not always on the exact scheduled day. in context
• Administrators can set a custom recording retention period between 7 and 3600 days. in context

Cite this source record

APA

WarmTransfer. (2026, June 4). Manage Retention and Purge Recordings and Transcripts in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-uimme-wxcc-retention-purge-c

BibTeX

@misc{warmtransfer-cisco-help-uimme-wxcc-retention-purge-c,
  title  = {Manage Retention and Purge Recordings and Transcripts in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-uimme-wxcc-retention-purge-c},
  note   = {Cisco, accessed 2026-09-30}
}